FAQs & Tutorials | USPS FCU

FAQs & Tutorials

FAQs

How do I sign up for Virtual Banking?

I’ve been locked out of Virtual Banking. What do I do?

  • Go to Virtual Branch
  • Click “Forgot Password” (located under “Log In” box)
  • Or email uspsfcu@uspsfcu.org with your full name and last 3 digits of your account number. Type in “Unlock Online Banking” in the subject line.

I forgot my Virtual Banking password. How can I get it reset?

I forgot the answers to my Virtual Banking security questions. What do I do?

  • Email uspsfcu@uspsfcu.org with your full name and last 3 digits of your account number. Type in “Reset Online Banking” in the subject line.

How can I change my password?

  • Login to Virtual Branch
  • Click “Settings” (in the top right corner)
  • Click “Profile”
  • Click “Change Password”

How can I change my User ID?

  • Email uspsfcu@uspsfcu.org with your full name and last 3 digits of your account number. Type in “Reset Online Banking” in the subject line. You’ll have to go through the enrollment process all over again

How can I change my security questions and answers?

  • Login to Virtual Branch
  • Click “Settings” (in the top right corner)
  • Click “Security Alerts”
  • Click “Security Questions”

How can I change my email address, home address, name, or phone number?

Update Phone Number and/or Email:

  • Click “Email and Phone Number”

Change Address or Name:

Can I access Virtual Banking if the website is down?

Yes, you can access virtual banking by going to online.uspsfcupcu.org.

If BillPayer is down will my existing payments be affected?

Your existing payments will be unaffected and will still go out as scheduled.

FAQs

Tutorials

Internal person to person transfers, same account owner with different membership number

  • Login to Virtual Branch
  • Click the “Transfers” tab
  • Click “Custom Recipient” next to the “To” field
  • Fill out the information necessary for the transfer
    Click “Review”

Internal person to person transfers, different account owners

  • Login to Virtual Branch
  • Click the “Transfers” tab
  • Click “Custom Recipient” next to the “To” field
  • Fill out the information necessary for the transfer
    Click “Review”

If you have not previously set up the ability to make account-to-account transfers, please complete this form.

Zelle transfers (external transfers)

BillPayer Setup

How to enroll in e-Statements

  • Login to Virtual Branch
  • Click the “eStatements” tab
  • Select the “Manage Delivery” tab
  • Change the “Statements” field from “Paper” to “Electronic”

Alerts

To set up alerts:

  • Login to Virtual Branch
  • Click “Settings” (in the top right corner)
  • Select “Security and Alerts”
  • Select “Account and Security Alerts”
  • Follow Prompts

Mobile Banking Access

To set up mobile banking if not already enrolled:

  • Login to Virtual Branch
  • Click “Mobile” (in the top right corner)
  • Accept the Terms and Conditions and click “Continue”
  • Follow Prompts
  • Download USPS FCU Mobile App and login using your User ID and Password

Tutorials